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Support

Email: support@eventgenius.co.uk
Telephone: 0113 350 4114  
Business Hours: Monday - Friday: 10:00 - 17:00, Saturday: 10:00 - 17:00 (Email support only)

Orders

Not received your order confirmation email?

Please add orderconfirmation@eventgenius.co.uk to your safe list and check your spam folder. If you still haven't received your email please Contact Us on the above email address or Telephone number

Tickets

General Ticket
This ticket option allows entry to all pre-parties, pool parties and main evening festival events as part of the official Hideout Festival programme.  

VIP Ticket
This ticket allows all of the benefits of the General Ticket with the additional extra features:

  • Programme on arrival
  • T-Shirt on arrival
  • Queue jump for accreditation at Novalja Bus Station
  • Queue jump for all Hideout Festival venues where possible subject to capacity.

Accommodation

To search for accommodation options, please view the map and click on the location you would like to stay in. The festival location, Zrce Beach, also appears on the map, however there is no accommodation available on site.

Once you have selected a town, additional information will appear in the right hand side tool bar. If you wish to view the available options in that town click confirm and proceed.

Accommodation is split in to three categories, basic, standard and standard +. The images shown here are to be used as a guide only and each property will come with the following facilities in each type:

Basic
Private toilet & shower
Kitchenette

Standard
Private toilet & shower
Kitchenette
Balcony
Car parking space
Air conditioning

Standard+
Private toilet & shower
Full kitchenette
Balcony or terrace
Car parking space
Air conditioning

For the next stage, select the number of people in your group and also the dates you wish to stay.

If there is accommodation available which suits your search requirements then this will be outlined here with a breakdown of prices.

To add your property to your order click the ‘Add property to basket’ link and it will appear in your basket.

At any time you can change the location of your search and view an alternate town / village.

For any other questions regarding accommodation please email us at support@eventgenius.co.uk

Airport Transfers

Click on the corresponding date for the airport you wish to view the transfer times for and they will appear in the right hand side tool bar. If you only require a transfer one way then you can pick this one-way journey.

All of the times for which there are transfers available on that date will appear here. Simply add the number of people you wish to add to each transfer by clicking the right arrow. Once you have selected the transfers you require you can either add to package and proceed or add to package and book additional transfers. If there are none suitably you can choose an alternate date and click ‘Change Date And Refresh’.

Please note that journey times shown are as a guide only and Hideout Festival cannot be held responsible for any missed flights or connections due to traffic, inclement weather or any other issue which might hinder progress of the transfer.

We have aimed to schedule a transfer to cover each direct flight from the UK but if your flights do not fit with this timetable then please do contact us on support@eventgenius.co.uk

If you have a large group or would like to enquire about a private transfer from any airport then you can contact us on support@eventgenius.co.uk.  

Festival Shuttle

We are offering two options for the festival shuttle, either a 7 day or a 9 day wristband which will allow unlimited travel on all lines during your stay.

The 7 day pass runs from Monday 30th June – Sunday 6th July.

The 9 day pass runs from Saturday 28th June – Sunday 6th July.

The shuttle bus will run 24 hours a day for the dates advertised with full timetables to be released in the run up to the festival.

The shuttle buses will be split in to seven lines which will cover the following destinations:

  • Red Line – Novalja Zones A
  • Yellow Line – Novalja Zones B & C
  • Blue Line – Campsite & Gajac
  • Black Line – Stara Novalja
  • Green Line – Caska, Vidalici, Kustici, Zubovic & Metajna
  • Orange Line – Mandre
  • Pink Line – Pag